level 1 Support
Substance Information
First-line support focused on the substance: specific product information and general advice via telephone or email.
Expert Support, When it Matters Most
ICE - Intervention in Chemical Transport Emergencies - is a Cefic initiative that gives you direct access to the expertise you need. When seconds count, ICE connects you with chemical expertise. Coordinated across Europe. Trusted by professionals. Available 24/7.
Our mission is to support public authorities during chemical transport incidents with the right knowledge, expertise, and tools.
How we help
ERICards – Cefic Emergency Response Intervention Cards
ERICards provide first responders with rapid guidance at chemical transport incidents when product information is not available.
Our Numbers
When seconds count, ICE connects you with the chemical expertise you need. Coordinated across Europe. Trusted by professionals. Available 24/7.
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Our purpose and values
ICE supports public authorities and emergency responders across Europe during chemical transport incidents. It provides expert guidance, product-specific information, and – where needed – on-scene support through the deployment of specialised intervention teams and equipment to help protect people and the environment.
ICE is built on safety, collaboration, expertise, responsibility, and preparedness. It ensures rapid, reliable support to minimise harm and strengthen response capabilities during chemical emergencies.
About UsAvailable 24/7 across Europe
Expert-backed chemical intelligence
Fast connection to national response centres
Environmentally responsible support
Trusted by civil portection teams and governments
